Unless expedited mail is selected at checkout, all items will be shipped regular U.S. postal mail within two (2) business days of receipt of payment.
Please note that Hair Restoration Laboratories is not responsible for any customs, duties and/or taxes that may be imposed in connection with orders shipped outside of the United States.
Hair Restoration Laboratories considers customer service our top priority. We stand behind our products and offer a 100% satisfaction guarantee. If you do not absolutely love our products, we will be happy to refund your purchase, as set forth below.
Our products can be returned within 60 days of the original purchase of the product.
To be eligible for a return, please make sure that:
The product was purchased in the last 60 days
The product is in its original packaging
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: info@hairrestorelabs.com
Send the product with its original packing and the RMN number, to:
Hair Restoration Laboratories, LLC
Attention: Returns
115 West Bartges St. Suite 401 Akron, OH 44311
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hair Restoration Laboratories.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: (800) 784-0386
By email: info@hairrestorelabs.com
Please note that Hair Restoration Laboratories does not provide any guarantee or warranties as to the results that will be achieved using any of our products including, but not limited to, our Hair Restore Shampoo, Professional Strength Hair Restore Shampoo, Hair Restore Conditioner, Maximum Hair Thickening Serum and/or the Ultra Strength Hair Treatment.
Each individual’s response to any hair loss and/or thinning treatment is dependent upon a number of factors, all of which are beyond the control of Hair Restoration Laboratories. Results will vary.
It is strongly recommended that customers first consult with their physician before utilizing any Hair Restoration Laboratories' product.
Further, please note that none of the statements on this site or any of our products have been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.
